Can't log in to my account due to an unconfirmed IP address

Modified on Fri, 19 Jun at 3:20 PM

IP confirmation is an extra security step that protects email-based LOBSTR accounts from unauthorized access by requiring email confirmation when logging in from new IP addresses.

 

You will need to confirm your IP address used to log in to your account via email.

 

To do so, please check your email inbox and spam folder and click on the 'Confirm IP' button in the message titled 'Verify login attempt to your LOBSTR account'.



Once you've confirmed your IP address, try to log in to your email-based LOBSTR account again.


Please consider enabling additional security options such as 2FA, or multisignature protection to increase the security level of your account.


In case there are any questions, please contact our support team via support@lobstr.co so that we could investigate your issue in more detail and help you.

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