Can't log in to my account due to an unconfirmed IP address

Modified on Mon, 05 Sep 2022 at 02:18 PM

IP confirmation is an extra security step that protects your LOBSTR account from unauthorized access by requiring email confirmation when logging in from new IP addresses.

 

If you have IP confirmation enabled in your LOBSTR account, you will need to confirm each IP address used to log in to your account via email.

 

To do so, please check your email inbox and spam folder and click on the 'Confirm IP' button in the message titled 'New IP Verification...'.


Once you've confirmed your recent IP address, try to log in to your LOBSTR account again.


IP Confirmation is enabled for all new users by default. If you choose to disable it, just go to the Settings > Security > click the 'Disable' button.


Please consider enabling additional security options such as 2FA, or multisignature protection to increase the security level of your account.


In case there are any questions, please contact our support team via support@lobstr.co so that we could investigate your issue in more detail and help you.

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