MoonPay marked the order as Completed but the funds have not yet been received in my wallet.
What should I do? Read more
With LOBSTR wallet, you can purchase cryptocurrency (XLM, BTC, ETH, LTC, etc.) instantly with Visa or Mastercard through our partnership with MoonPay payment service.
To top up your wallet balance, use the ‘Buy Lumens’ option on the LOBSTR web and mobile apps.
You can also buy Stellar lumens (XLM) or other cryptocurrencies even if you don't have an account in LOBSTR just by following this link.
Here are a few tips that may be of assistance when buying XLM or other crypto with MoonPay:
- MoonPay's service is available in more than 150 countries. Click This Link to find the full list of supported countries and territories.
Credit and debit cards
- MoonPay accepts most major credit cards, including Visa and Mastercard.
- Several virtual, prepaid and debit cards are also supported. Apple Pay is supported as well.
- Bank account payments is supported in select regions.
- Some issuer banks have their own terms regarding where and when the cards can be used and may decline the transaction on their side.
- Among the supported fiat currencies are the US Dollar (USD), Euro (EUR), Pound Sterling (GBP), Australian Dollar (AUD), Brazilian Real (BRL), Canadian Dollar (CAD), Swiss Franc (CHF), Chinese Yuan (CNY), Indonesian Rupiah (IDR), Japanese Yen (JPY), South Korean Won (KRW), Mexican Peso (MXN), Nigerian Naira (NGN), Norwegian Krone (NOK), Polish Zloty (PLN), Russian Ruble (RUB), Swedish Krona (SEK), Singapore Dollar (SGD), Thai Baht (THB), Turkish Lira (TRY).
- The minimum payment amount is 30 USD/EUR/GBP.
- The maximum amount for one transaction is 10,000 EUR, 12,000 USD and 9,000 GBP.
- The daily and monthly payment limits depend on a user complying with certain requirements. Learn more
- Once you've specified the payment amount in LOBSTR, you will be redirected to MoonPay for completion of the payment procedure.
- Payments are processed immediately. The crypto is released once all KYC checks have been completed.
- First-time transactions may take between a few minutes and a few hours, depending on additional verification that MoonPay may require.
- The fees for debit and credit cards depend on the payment amount and can be as low as 4.5% per transaction.
- Depending on the base currency of your banking account or credit card, additional conversion fees may apply at the time of the payment by your bank.
Please refer to MoonPay FAQ with further questions, or submit a request to MoonPay's support team if you have questions related to the MoonPay service.
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