How can I reset my password?

Modified on Fri, 26 Apr 2024 at 04:34 PM

Please note that email and password fields are case-sensitive. 


If you think you've entered correct login credentials, but it prompts 'Incorrect email or password', please check the email you input and if there are lowercase/uppercase symbols in your password.


Ensure you didn't add extra spaces at the beginning or end of the password string. 


To reset the password for your LOBSTR account via web-version, you will need to do the following:


1. Make sure you have saved your Recovery code or Recovery Phrase in the process of registration, and you have access to it;


2. Log out from your LOBSTR account;


3. Go to the 'Sign In' page and find the 'Forgot password?' button or just follow this link.



4. Click the 'Approve' button in the email sent to your Inbox.


When the password reset is approved, you will need to wait for at least 48 hours before a unique link to complete the reset process is sent to your email. IMPORTANT: The link will be valid for 24 hours only.


At the end of the reset process, you'll be asked for a Recovery code or Recovery Phrase.


If the Recovery phrase is connected to your LOBSTR account, only the Recovery Phrase will help you restore access to your LOBSTR account.



ATTENTION!


Recovery code (a 10-word code) and Recovery Phrase (a 12-word backup phrase) are shown to users when creating an account on LOBSTR.


A user could have either a Recovery code or a Recovery Phrase — it is displayed to every new user.


Recovery code can only be associated with one certain Stellar wallet. Recovery Phrase is associated with all the Stellar wallets that were generated with it.


We (the LOBSTR team) do not have access to users' Recovery phrases, Secret keys, Recovery codes, or Account passwords. That's the main point of LOBSTR security — we don't have access to users' money.


Please NEVER share your private keys with anyone else. Store the codes in a secure place!


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