How to restore my secret key?

In the latest update, we've added a possibility that allows you to operate with multiple Stellar wallets (multi-wallet feature). At the moment you can create and use several Stellar wallets linked to a single recovery phrase. You can view the Secret Key of each wallet separately. 

All LOBSTR users can view and backup the Secret key of their Stellar wallet in the Settings of the LOBSTR web or mobile apps - Where can I find my secret key?

*If your account was created before LOBSTR switched to local key storage (before September 1, 2020) and you haven’t migrated your account to on-device key storage, you can view and backup the secret key of your Stellar wallet only in the Settings of the LOBSTR website. 

Restore my Secret Key

If you need to restore access to your Secret key, below are the ways on how you can do this.

I have a Recovery code

Recovery code is a 10-word code issued to you when you create or connect a Stellar wallet to the LOBSTR account. It is applicable to one certain Stellar wallet.

The Recovery code is only displayed to you once and is not stored by LOBSTR to make app usage safe for our users.

If you remove the Stellar wallet from LOBSTR systems, the corresponding Recovery code connection will also be removed and it'll no longer be active as a result.

To restore LOBSTR account connection and gain access to your Secret key, you will need to reset the password of your LOBSTR account by following these steps. At the end of the password reset process, you'll be asked for the Recovery code.

If you did everything correctly and entered the Recovery code, you will be able to reveal the Secret key in the Settings of your LOBSTR account.

I have a Recovery Phrase

Recovery Phrase is a 12-word backup phrase shown to users when creating an account on LOBSTR.

The same as with the Recovery code, the Recovery Phrase can be used to recover access to your LOBSTR account by initiating the password reset process to further obtain your Secret key in the Settings of the LOBSTR apps.

If you've retained access to your LOBSTR account and have connected an existing Stellar wallet to LOBSTR by specifying just the Stellar public address, your Secret key can be imported using your Recovery Phrase under the Wallet tab on the Settings page.

You can also use your Recovery Phrase to derive the secret key(s) of your Stellar wallet(s) using other reliable third-party tools. Only share your Recovery Phrase with trusted services.

I've lost my Recovery code or Recovery Phrase

We (the LOBSTR team) do not have access to users' Recovery phrases, Secret keys, Recovery codes, or Account passwords for security reasons.

That's the main point of LOBSTR security - we don't have access to users' money.

If you have lost your Recovery code or Recovery Phrase and removed your Stellar wallet from LOBSTR systems - we won't be able to help you restore the Secret key of your Stellar wallet. 

Learn more:

Security of your wallet on LOBSTR