How to restore my secret key?

Modified on Wed, 22 Nov 2023 at 10:34 AM

All LOBSTR users can view and backup the Secret key of their Stellar account in the Settings of the LOBSTR web or mobile apps - Where can I find my secret key?


*If your account was created before LOBSTR switched to local key storage (before September 1, 2020) and you haven’t migrated your account to on-device key storage, you can view and backup the secret key of your Stellar account only in the Settings of the LOBSTR website. 

 

Restore my Secret key

If you need to restore access to your Secret key, below are the ways on how you can do this.

 

I have a Recovery code


Recovery code is a 10-word code issued to you when you create or connect a Stellar account in the LOBSTR wallet. It is applicable to one certain Stellar account.

 

The Recovery code is only displayed to you once and is not stored by LOBSTR to make app usage safe for our users.


If you remove the Stellar account from LOBSTR systems, the corresponding Recovery code connection will also be removed and it'll no longer be active as a result.


To restore LOBSTR account connection and gain access to your Secret key, you will need to reset the password of your LOBSTR account by following these steps. At the end of the password reset process, you'll be asked for the Recovery code.


If you did everything correctly and entered the Recovery code, you will be able to reveal the Secret key in the Settings of your LOBSTR wallet.

 

I have a Recovery Phrase


Recovery Phrase is a 12-word backup phrase shown to users when creating an account in LOBSTR. It is securely stored in the local storage of your device.


The same as with the Recovery code, the Recovery Phrase can be used to recover access to your LOBSTR account by initiating the password reset process to further obtain your Secret key in the Settings of the LOBSTR apps.


If you've retained access to your LOBSTR account and have connected an existing Stellar wallet to LOBSTR by specifying just the Stellar public address, your Secret key can be imported using your Recovery Phrase under the Wallet tab on the Settings page.

You can also use your Recovery Phrase to derive the secret key of your Stellar account using other reliable third-party tools. Only share your Recovery Phrase with trusted services.

 

I've lost my Recovery code or Recovery Phrase


We (the LOBSTR team) do not have access to users' Recovery phrases, Secret keys, Recovery codes, or Account passwords for security reasons.


That's the main point of the LOBSTR wallet security - we don't have access to users' money.


If you have lost your Recovery code or Recovery Phrase and removed your Stellar account from LOBSTR systems - we won't be able to help you restore the Secret key of your Stellar account. 


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article