How do I cancel a MoneyGram transaction?

Modified on Fri, 24 Nov 2023 at 05:08 PM

Users can cancel a MoneyGram withdrawal transaction started via the LOBSTR app by following the steps below.


Note: 

  • You can cancel only the cash out transaction. 
  • If you're having issues with the cash in transaction, you will need to reach out to the MoneyGram support team via the contacts given below.
  • If you don't bring money to the MoneyGram location, the transaction will expire and become inactive after a while.


Option 1


To cancel the Withdrawal transaction from the 'Home' screen, do the following:


1. From the 'Home' tab > tap 'Pending MoneyGram transfers':



2. Select the Withdrawal transaction 'User Action Required' > Tap 'More Info':




3. This should present you with the MoneyGram screen that allows you to cancel the transaction:



4. Select the reason why you'd like to cancel the transaction and tap 'Cancel Transfer':




5. Done! USDC will be refunded to your wallet shortly.





Option 2


To cancel the Withdrawal transaction from the 'Home' screen on mobile apps or 'Assets' screen on the web, do the following:


1. Go to the 'Home' screen on mobile apps > select USDC:



2. Tap 'My MoneyGram Transfers' > select the Transaction you would like to cancel;




3. Tap 'More Info' at the bottom of the transaction screen:



4. This should present you with the MoneyGram screen that allows you to cancel the transaction:




5. After selecting the reason why you'd like to cancel the transaction and tapping 'Cancel Transfer', USDC will be refunded to your wallet shortly.




If you're having issues with your Order, please contact the MoneyGram support team at 800-513-5175 (US customer support line) or via email digitalsupport@moneygram.com for further guidance.


Learn more:

Having issues with my MoneyGram transaction. What should I do?

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