[Mobile] How to enable two-factor authentication

Modified on Mon, 05 Sep 2022 at 01:04 PM

This tutorial is for those looking to enable 2FA using LOBSTR mobile apps. If you want to enable 2FA in LOBSTR web application, follow the link to another tutorial.


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What is 2FA?


Two-factor Authentication (2FA) provides an additional security layer for your LOBSTR account and allows you to make sure that you are the only person who can access or make transactions on your account.


With 2FA enabled for your account, you will need to provide an extra one-time password when logging in, sending funds and making other transactions in your LOBSTR account. 


This extra one-time password is stored in the Google Authenticator or Authy app on your iOS or Android device and is re-generated every 30 seconds.


 

How to enable 2FA for your LOBSTR account in Android and iOS mobile apps

 

We support the Google Authenticator and Authy apps for 2FA protection.


Choose 'Settings' in the side menu of LOBSTR mobile apps.


From there, choose the 'Security' section and tap on the 'Two-factor authentication' section.



You should be able to see that 2FA is disabled for your account.


Tap the 'Get Started' button to start the process of enabling two-factor authentication for your LOBSTR account. 



Step 1: Save your 2FA backup key


Write down your 2FA backup key on a piece of paper and store it in a secure place. Make sure you wrote down all 16 symbols of the key. Additionally, copy and save your backup key securely. You will need this key at a later step.


It will also help you to restore access to your LOBSTR account in case your phone gets lost, erased or stolen.



Step 2: Install the Google Authenticator or Authy app on your mobile device


Google Authenticator or Authy app is required to enable 2FA for your LOBSTR account.

 

If you already have the app installed, go to the 3rd step below. 



Step 3: Add your 2FA backup key to the Google Authenticator or Authy app


For Google Authenticator app:


* Open Google Authenticator and tap 'Get started';


* Select 'Enter a setup key';



* From there, enter the data required to add an account to the Google Authenticator app:


- Account: Enter the email address of your LOBSTR account here;


- Key: Enter your 2FA backup key provided by LOBSTR app at Step 1;


- Select the 'Time-based' option;


* Tap the 'Add' button to add an account.



For Authy app:


* Tap '+' and select the 'Enter key manually' option;


* Enter the 2FA key provided by LOBSTR at Step 1 and push 'Save';


* Enter Account Nickname and tap 'Save'.




Return to LOBSTR when your Google Authenticator or Authy app starts generating a 6-digit one-time password for your account and tap the 'Continue' button on the 'Authentication App' screen.



Step 4: Enable 2FA


To enable two-factor authentication for your LOBSTR account, enter the following data:

  • LOBSTR account password: password which is used to log in to your account in LOBSTR apps;
  • 2FA backup key: 2FA 16-symbol key is the ‘backup key’ from Step 1; 
  • One-time password: 6-digit number generated by your Google Authenticator or Authy app installed on your mobile phone.


Once the required data is entered, push the 'Enable 2FA' button to finalize the process.


 

Step 5: 2FA Enabled


If you’ve followed the steps correctly, your LOBSTR account login should now be secured with 2FA.




Important: 2FA confirmation is not enabled for sending funds and making other transactions in your LOBSTR account by default.

 

Step 6: Connect Phone Number (optional)


We also recommend connecting a phone number to your LOBSTR account.


This will simplify the process of restoring access to your account, in case you lose access to your mobile phone or 2FA backup code.


This can be done in the 'Profile' tab of Settings.



How to enable 2FA for transactions in your account (for accounts created before September 1, 2020)


With two-factor authentication enabled for transactions, you will need to provide an extra one-time password when sending funds, adding assets and making other transactions in your LOBSTR account. 


On the 'Two-factor authentication' screen, check the '2FA for transactions' checkbox and input your one-time password generated by the Google Authenticator app or Authy app.



Having issues with 2FA? Check this article or contact our support.

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