Submitting a support ticket

Please review the articles in this Knowledge Base to find answers for the most common questions that our users ask.

If you need to contact LOBSTR customer support, please open a ticket and we will respond as soon as possible.

Mobile apps allow submitting a request to customer support in the “Help” section of the “Settings” screen. The web version of LOBSTR has a floating “Help” tooltip in the bottom right corner of most of the pages.

In order to ensure a fast and helpful response from our support staff, please provide additional information to allow us to assist you, including: 

• detailed description of the problem;
• steps you've taken; specify where do you see the problem: website, Android app, or iOS app; 
• LOBSTR account username and email (if applicable);
• transaction ID (if applicable); any errors that you are seeing with screenshots attached (if applicable);
• your browser version or mobile app version (can be found in the “About” section of the “Settings” screen in the mobile app);
• device you are using to access LOBSTER (if applicable);

Thanks in advance for your cooperation!