Submitting a support ticket

Modified on Tue, 11 Jul 2023 at 04:36 PM

Please review the articles in this Knowledge Base to find answers for the most common questions that our users ask.

If you need to contact LOBSTR customer support, please open a ticket and we will respond as soon as possible.

Mobile apps allow submitting a request to customer support in the “Help” section of the “Settings” screen. The web version of LOBSTR has a floating “Help” tooltip in the bottom right corner of most of the pages.

In order to ensure a fast and helpful response from our support staff, please provide additional information to allow us to assist you, including: 

  • detailed description of the problem;
  • steps you've taken; specify where do you see the problem: website, Android app, or iOS app; 
  • LOBSTR account username and email (if applicable);
  • transaction ID (if applicable); any errors that you are seeing with screenshots attached (if applicable);
  • your browser version or mobile app version (can be found in the “About” section of the “Settings” screen in the mobile app);
  • device you are using to access LOBSTER (if applicable);

Thanks in advance for your cooperation!

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