My transaction is not appearing in the wallet / My balance has not updated

Stellar transactions are very fast and are processed within seconds.

In most cases, a transaction sent to LOBSTR wallet would be visible in LOBSTR within a minute. Sending a transaction from LOBSTR wallet also instantly publishes it on the Stellar network.

However, not all applications are as fast as the Stellar network.

Some apps may:

• introduce delays between transaction request and the actual processing of the transactions;
• introduce delays between the time when the transaction was published on the Stellar network and the time when it becomes visible in the interface of the application;

Therefore, it may take a while before a transaction from/to a certain exchange/wallet becomes available. 

It can be helpful to use the Stellar Network explorer, such as https://stellar.expert/explorer/public to track the status of the transaction or check the balance of the wallet.

Just paste the account address or transaction hash into the Search input on https://stellar.expert/explorer/public to see the latest balance of the account or check if the transaction was submitted.

You will also receive a notification (email or PUSH update) when a new transaction arrives in your LOBSTR account.

In certain very rare cases (e.g. LOBSTR can’t reach Stellar network, or LOBSTR servers overloaded) your balance update or display of a new transaction may be delayed.

If something is not looking right — please check the status of your account/transaction at https://stellar.expert/explorer/public.

If the transaction is visible on StellarExpert but is not displayed in LOBSTR – allow us a few minutes to sync, and if the issue persists for more than 30 minutes – please open a support ticket, and don’t worry – your Lumens are still safe.